Contact Us
Frequently Asked Questions
How do I place an order?
Step 2: Select the products of your choice from any Category. Select the quantity required and count.
Step 3: Click on ADD TO CART
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your ADDRESS AND PHONE NUMBER
Step 6: Choose a payment option most convenient to you
Step 7: Confirm & place your order.
For any further questions, you can mail us to newlookherbs@gmail.com (For order placement, shipment related queries)
How can I track my order?
After you order, we will pack it and make it ready for shipment. Once the order is dispatched from us, you will receive a text message in WhatsApp with tracking details.
How do I cancel my order?
How can I return or replace a product?
All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at newlookherbs@gmail.com within 72 hours of receiving the product (after which the product is not liable for exchange). Don’t forget to attach your order invoice and a picture of the damaged product.
What is the standard order processing time?
All domestic orders are processed between 1-3 business days. You can expect the order to be delivered within 3-5 business days. For remote locations which are difficult to access, the order may take between 5-7 business days.
What is the standard order processing time?
Yes, we strongly recommend making an account on our website to make your shopping experience swift and simple. Also, it will be easy for you to track the status of your orders, and your order history and you will receive notifications on exclusive member offers, updates on new launches, and more updated news about Newlook herbs and more.